Return or Exchanges
We want all ofour Quilt Batiks customers to be satisfied with their purchase. We offer a 30-day return window if you are not satisfied with you purchase. Contact us for return label and instrucitons to expedite your return/exchange.
Any product in your order incorrect, damaged or missing must be brought to our attention within 30 days of receipt of the order so that we can work with you to make it right. We will not be able to replace, reship or refund after the 30 day timeframe.
Exceptions: Block of the Month and/or any club membership fees are non-refundable. Sale items may not be returned. Due to copyright laws, patterns and books may not be returned. We do not provide replacement packaging for products that are not otherwise damaged.
Refunds will be issued once returns are received and processed by us less shipping fees. Refunds for refused or abandoned packages will be at our discretion.
All returns must be in new condition and include all original packaging. Returns that have a smoke odor will not be refunded. If an item has been used, it is not eligible to be returned.
Returns of products with Manufacturer Warranties: If you’ve purchased a product that came with a Manufacturer Warranty please follow the instructions included with your product warranty for details on how to proceed for repair or replacement. Unfortunately, we are unable to accept returns of damaged or malfunctioning warrantied products.
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